Get in Touch With Us

Got a question about something you've read on tatteredrose.co.uk, spotted an error, or want to suggest a topic for us to cover? This page explains how to reach our editorial team and what you can expect once you do.

The Best Way to Reach Us

Email is the most reliable channel for getting in touch. Every message is read by a real member of the team — we don't rely on automated replies to stand in for a proper response. Write to us at [email protected] and we'll aim to get back to you within two working days.

If you can, tell us the nature of your enquiry in the subject line. A quick note like "correction" or "casino query" helps us route your message to the right person and answer it faster.

What You Can Get in Touch About

We cover UK readers researching casinos not on GamStop, and the questions we receive tend to fall into a few categories:

• Questions about our reviews — If you'd like more detail on how we assessed a particular casino, its bonus terms, wagering requirements or payment options, ask us directly.
• Corrections and updates — Bonus offers, licensing details and payment methods at overseas casinos change often. If something looks out of date, let us know and we'll look into it.
• Content suggestions — If there's a topic you'd like us to explain — say, how withdrawal limits work, or the difference between UK Gambling Commission licensing and an overseas licence — tell us and we'll consider it for future guides.
• Site or technical issues — If a page isn't displaying correctly or a link isn't working, a short description of the problem and the page it's on helps us fix it quickly.
• Concerns about gambling harm — If you or someone you know is struggling with gambling, please mention this in your message. We can point you towards our guide to trusted non GamStop casinos in the UK, which covers self-exclusion options, or you can contact GamCare directly for confidential support and advice.

What We Won't Be Able to Help With

We're an independent research and comparison site, not a casino operator. That means we can't process deposits or withdrawals, access your account with any casino, resolve a dispute over a bonus or a bet on your behalf, or offer financial or legal advice. For account-specific issues, the casino's own customer support team is the right first point of contact, and their complaints procedure is the next step if that doesn't resolve things.

What Happens After You Send a Message

Once your email lands with us, someone reviews it and drafts a reply based on what you've actually asked — not a template. Most messages get a response within two working days, though it can take a little longer if we're mid-way through updating a large batch of reviews. We'll always follow up, even if the answer is simply that we need more time to look into something properly.

Why Reader Feedback Matters Here

Non GamStop casinos sit outside GAMSTOP's UK self-exclusion scheme and are typically licensed overseas rather than by the UK Gambling Commission, which changes the protections available to a British customer. Terms on welcome bonuses, wagering requirements, withdrawal limits and identity verification shift regularly, and casino ownership can change too. Readers flagging discrepancies — a bonus that's expired, a payment method that's no longer offered to UK players, a withdrawal time that's changed — genuinely helps us keep the site accurate. If something we've published turns out to be wrong, we'd rather hear it from you than leave it standing.

Whatever the reason for getting in touch, thank you for taking the time. We read every message and treat each one as a chance to make the site a bit more useful for the next reader.